Clients Who Use Our Solutions

Our powerful discounting and loyalty host is trusted by a wide range of retailers, from independent, family-owned grocery stores to regional and multi-location convenience store chains. We understand the unique challenges of each market, which is why our technology is designed to be flexible, scalable, and tailored to your specific business needs.

Whether it’s streamlining complex promotions, building an engaging rewards program, or providing modern digital tools, our solutions help retailers of all sizes strengthen customer relationships, compete more effectively, and drive powerful growth.

Our Solutions in Action

The best way to understand the impact of our platform is through the success of our clients. Below, we dive into two distinct stories from different sectors of the retail market. See how RoadDog Convenience Stores built a complete customer engagement ecosystem from the ground up, and how Miller's Markets created a powerful loyalty cycle between their grocery and fuel businesses.

Case Study: RoadDog Convenience Stores

A family-owned, multi-location business leveraging loyalty to enhance their top-notch customer service.

The Client

RoadDog is a family-owned and operated small business with 9 Ohio locations. They pride themselves on providing guests with excellent customer service, quality fuels, clean restrooms, well-stocked products, and fresh, made-to-order food.

The Challenge

With a growing number of locations, RoadDog needed a unified way to reward their diverse customer base—from daily commuters buying fuel to regulars purchasing food and drinks. The solution had to be seamless across all stores, easy for cashiers to manage, and provide a modern, digital experience for their loyal customers.

Our Integrated Solution

We implemented a comprehensive loyalty and engagement platform tailored to RoadDog's specific needs, connecting all locations into one cohesive system.

Centralized Loyalty Host: RoadDog uses our BLD Loyalty Host, which connects all 9 locations via their existing Verifone point-of-sale systems. This ensures every transaction and reward is tracked in real-time across the entire company.
Flexible Points Program: Their "DogBones" program awards points for every customer interaction. Customers earn DogBones for each dollar spent inside and for every gallon purchased at the pump, ensuring all types of visits are rewarded.
Automated Club Modules: To encourage repeat purchases of specific items, RoadDog utilizes our club modules. This popular feature automatically tracks purchases of items like coffee or slushies, awarding customers a free item after a set number of purchases (e.g., on their 9th).
Custom Web & Mobile App: We designed and built a branded web portal and mobile app for RoadDog. This gives their customers the power to track purchases, view their DogBones balance, and redeem them for valuable rewards like discounted gas and free merchandise, all from their phones.

The Result

RoadDog now has a powerful, modern loyalty program that reinforces their commitment to customer service. The platform drives repeat business and increases visit frequency by making rewards easy to earn and redeem. The mobile app has created a direct marketing channel, boosting customer engagement and giving RoadDog a significant competitive advantage.

Case Study: Miller's Markets

Bridging the gap between the grocery aisles and the fuel pump with an intelligent, data-driven rewards program.

The Client

Miller's Markets is a well-established chain of grocery stores operating across Ohio and Indiana. They serve a diverse customer base with a wide range of everyday essentials, fresh foods, and household products, and also operate their own branded fuel stations.

The Challenge

In the competitive grocery industry, Miller's Markets needed a way to stand out and maximize the value of each customer. Their key challenge was to create a compelling incentive for their grocery shoppers to also become loyal fuel customers, effectively linking two major parts of their business and increasing overall customer lifetime value.

An Intelligent, Data-Driven Solution

To strengthen customer engagement, Miller’s Markets leverages our advanced transaction log processors. This powerful system provides deep insight into shopping behaviors and allows for the creation of a highly effective, automated rewards program.

Real-Time Purchase Analysis: Our system integrates at the point-of-sale to track and analyze every item in a customer's cart in real-time. This allows the system to instantly identify qualifying items or purchase totals that trigger a reward.
Customizable Reward Logic: We configured a flexible rules engine that allows Miller's to create targeted promotions. For example, customers can earn price-per-gallon fuel discounts whenever they buy specific weekly-special items or reach a certain spending threshold on their grocery bill.
Seamless Reward Application: As soon as a customer's purchase criteria are met, the earned fuel discount is automatically calculated and tied directly to their loyalty account. This eliminates the need for paper coupons and creates a frictionless customer experience.
Effortless Redemption at the Pump: The loyalty cycle is completed when customers visit a Miller’s Market fuel station. They simply identify their loyalty account at the pump, and their earned discounts are automatically applied, delivering immediate and tangible savings.

The Result

This approach has created a powerful cycle of loyalty and cross-promotion. The fuel rewards program successfully incentivizes repeat grocery visits and encourages larger basket sizes. In turn, it drives this captured audience directly to their fuel pumps. Miller's Markets now has a synergistic ecosystem that boosts revenue across both business units while strengthening customer loyalty and providing valuable data for future marketing efforts.

Flexible Solutions for Every Business

As demonstrated by partners like RoadDog and Miller's Markets, our platform is built to adapt. Whether you're a multi-location convenience chain or a regional grocer, we provide the tools to build lasting customer loyalty. Our commitment is to deliver a tailored solution that fits your unique business goals and drives measurable results.

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