Loyalty and Discounting Support

Product Support Options

We're here to help you in the way that works best for you. Your business is our top priority, and we're committed to your success.

For Urgent & Emergency Issues

If you're experiencing a technical issue that is actively impacting your business operations, please call us directly.

Call Us: (800) 590-9682

We typically return emergency calls within 15 minutes.

For General & Non-Urgent Support

For non-emergency questions, feature requests, or other inquiries, sending an email is your best and most efficient option.

Email Us: supportdesk@cnytechnologies.com

Please Note

Our standard business hours are Monday through Friday. Sheats CNY Technologies is closed on weekends and most major holidays. To ensure your request is routed correctly and handled promptly, especially as we occasionally utilize external support personnel, it is important to use the official channels listed above.

SmartEcho Fuel Control - End of Life

On January 1st, 2026, we will no longer offer general support, bug fixes or development for the SmartEcho Fuel Control point-of-sale. If you are still using SmartEcho at this time, we ask that you take priority in replacing SmartEcho with an approved fuel point-of-sale system. Please contact us for more details.